Contact -free deliveries (no entry to the premises) are in place for care home settings and are also available to all other customers. Upon request – contact customer services to discuss your needs.

Account management support will continue by telephone or you could try a virtual appointment via a video call, your current representative is always on hand to discuss what works for you.

For invoices requiring a signature, we will ask you to use your own pen and our driver will lay out the invoice and step back while you sign it. They will only collet it once you have stepped back.

All drivers have been issued with hand sanitiser and required Personal Protective Equipment (PPE). They will undertake a daily temperature check and follow strict social distancing measures, maintaining a two-meter distance from customers.

All payment will be made via depot, direct debit or BACS payment. We do not currently have the facility for cash on delivery or accept contactless payments.

If you have any questions or comments please contact your sales contact.

All colleagues remaining onsite also follow stringent hygiene and social distancing measures, including a daily temperature check, and visitor access is restricted to appointment only with a temperature check and health screening conducted as standard.

If a colleague presents with symptoms of Covid-19, they stop working immediately and are directed to a key worker testing facility. They are only permitted back once government isolation guidance has been adhered to or on producing an confirmed negative test. Customers will be notified should these circumstances involve a driver who has visited your premises in the last 72 hours, in line with government guidance.

As a food company hygiene is always at the top of our agenda but disciplines have been further strengthened with more frequent deep cleaning of operational and communal areas and vehicles.